PRIVACY POLICY

At Washsouq, safeguarding your personal data and earning your confidence are fundamental to our operations. This Privacy Policy offers clear and open insight into how we gather, utilize, and protect your information when you engage with our car wash services via our website or mobile application. By utilizing our services, you accept the practices outlined in this Privacy Policy.

Washsouq is headquartered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE, and this policy governs all personal data collected or processed through our platform. It details our approach to managing your information but does not apply to third-party entities or services outside our control, such as independent service providers, partners, or other businesses on our platform. You are responsible for ensuring any personal data you provide complies with applicable legal standards.

We also remind users to adhere to relevant laws and secure necessary permissions when sharing personal data with us, allowing us to meet the objectives described herein. This Privacy Policy may be updated periodically, and we advise regular reviews. Your ongoing use of our services after updates signifies acceptance of the revised terms. The terms "you" and "your" refer to the individual or entity identified during registration on our platform.

We appreciate your trust in Washsouq and are dedicated to creating a secure and dependable environment for all our users.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy describes Washsouq’s methods for collecting, using, disclosing, and handling personal information related to:
- ) Our website and mobile application (collectively the "Platform") that display or reference this Privacy Policy, along with associated car wash services (collectively, the "Services").
- Existing, past, and prospective customers, business collaborators, service providers, and other stakeholders directly or indirectly involved with our car wash services.
- Other individuals whose personal data we obtain in connection with our Services or who interact with us regarding our business activities.
Our handling of personal information may differ based on specific situations. This Privacy Policy provides a thorough overview of our general privacy and data protection practices as they pertain to the car wash services provided by Washsouq.

2. DATA COLLECTION

Personal Information: Washsouq gathers key personal details when you use our platform, book services, or reach out with inquiries. This includes, but is not limited to, your name, contact information (phone number and email), billing addresses, and payment data. These details support efficient service processing and delivery.
Device Information: To improve your platform experience, we automatically collect device-specific data, such as your IP address, browser type, operating system, and navigation habits. This aids in optimizing compatibility and ensuring seamless use across various devices.
Usage Data: We track how you engage with our platform, including pages visited, time spent on sections, and services explored. This data helps us analyze user behavior and enhance the quality and personalization of our offerings.
Technical Data: We may gather technical details like your login credentials, time zone settings, browser details, IP address, and location data. This assists in securing your account and customizing services based on your geographic preferences.
Order Information:
When you book a car wash service, we collect necessary order details, including vehicle information (license plate, make, model), delivery address, chosen service package, appointment time, and any specific instructions.
Communication Data: If you contact us about bookings or queries, we record conversation details, including instructions or special requests, to boost service accuracy and provide support.
Payment and Purchase Details: We collect payment information, such as credit card numbers, billing addresses, and financial account data, to process transactions securely and prevent fraud or unauthorized access.
Marketing Insights: Occasionally, we may invite you to participate in surveys or promotional events. If you share your name, contact details, or other information, it may be used for promotional or analytical purposes to refine our services and user experience.
Subscription to Mailing List: By subscribing to our newsletter or mailing list, you provide your email address for updates on new services, promotions, or commercial messages. You can unsubscribe anytime.
Location Information: We may obtain location data, such as approximate or precise geographic coordinates, to offer relevant services, like identifying nearby car wash providers or optimizing logistics.
Social Media and Third-party Platforms: If you connect with us on social media or link our platform to third-party services, we may collect profile information and shared details. This enhances our interaction and enables personalized offerings through those channels.
Data Collection for Legal Compliance: Washsouq may collect data as mandated by UAE or GCC laws, including information needed for legal compliance, responding to official requests, or managing disputes or litigation.
Other Sources of Data Collection: We may acquire information from external sources, such as public records, marketing partners, or social media, including profiles, leads, or sponsored listings, to support our marketing initiatives.

3. UTILIZATION OF COLLECTED INFORMATION

Marketing Communications: Washsouq may use your contact details to notify you about our latest car wash services, promotions, special offers, and updates, tailoring these messages to your interests.
Service Enhancement: We leverage collected data to refine and optimize platform functionality, ensuring a seamless experience when booking services or engaging with our offerings.
Continuous Improvement: We analyze collected data to enhance platform performance and personalize the user experience for scheduling car wash services and interacting with our features.
Customer Support: Your personal data enables us to deliver effective support, addressing questions, concerns, or assistance needs related to our car wash services promptly.
Data Integrity and Security: Protecting your data’s integrity is a priority at Washsouq. We deploy robust security measures, including encryption and access restrictions, to maintain a safe platform environment.
Fraud Prevention: We use various techniques to detect and prevent fraudulent activities, monitoring suspicious behavior and applying advanced authentication to secure your transactions and data.
Legal Compliance: We process your data in line with UAE and GCC regulations, fulfilling contractual duties, ensuring legal adherence, and pursuing legitimate business interests while honoring your data rights.
Third-Party Partnerships: Washsouq may share your data with reliable third-party partners to improve service delivery or enhance your platform experience.
Business Security and Protection: We utilize your information to safeguard our operations, services, assets, and technology, including fraud detection, security threat mitigation, and network integrity.
Legal Rights Defense: In legal disputes or claims, we may use your data to protect our rights, managing litigation and business interests under applicable laws.
Business Transactions Planning: Your data may be used during business transactions like mergers or acquisitions, ensuring appropriate handling and sharing only when essential.
Auditing and Corporate Governance: We may use collected data for internal purposes, such as audits, legal compliance, governance, and risk assessments, to uphold financial and operational integrity.
Community Engagement: Washsouq may use your information for community initiatives, such as events or partnerships, to benefit the local area.
Credit/Debit Card Data:
- ) https://washsouq.ae/ or the Washsouq mobile app will not disclose, sell, share, rent, or lease any credit/debit card details or personally identifiable information to third parties.
- https://washsouq.ae/ or the Washsouq mobile app will not transfer any debit/credit card details to third parties under any conditions.
Other Uses: In specific instances, we may seek your consent to share data with third parties for purposes beyond this policy, notifying you and obtaining approval beforehand.
Disclaimer: https://washsouq.ae/ or the Washsouq mobile app employs suitable measures, including hardware and software, to ensure data privacy and security. However, we cannot assure absolute protection of online information.

4. SHARING YOUR INFORMATION

Legal Requirements and Protection of Rights: Washsouq may disclose your data if required by law, court order, or legal process. We may also share it to protect Washsouq’s, our users’, or others’ rights, property, or safety, including cooperating with law enforcement, addressing claims, or investigating fraud or threats.
Third-Party Service Providers: We may share your data with trusted third-party providers assisting with services, such as payment processors, IT support, hosting, analytics, marketing, and customer service. These parties must comply with this Privacy Policy and relevant laws.
Marketing Communications: With your consent or as allowed by law, we may share your data with third-party marketing partners for promotions. You can opt out of these messages anytime.
Affiliates: We may share your information with affiliates, including subsidiaries, to support car wash services or offer benefits, adhering to this Privacy Policy’s standards.
You must retain copies of your transaction records and Washsouq LLC’s terms, policies, and rules for your files.
Business Partners: Washsouq may partner with others to provide products, services, or promotions, sharing your data to enhance your platform experience or offer complementary services.
Social Media Integration: If you engage with Washsouq on social media, your activity, including name, profile picture, and interactions, may be visible to your contacts on those platforms.
Business Transfers: During a business transaction like a merger or acquisition, your data may transfer to the new entity, which must follow this Privacy Policy.
Analytics Providers: We may collaborate with third-party analytics firms to understand platform usage and improve efficiency, using cookies and similar tools to analyze interactions and enhance the user experience.

5. COOKIES, TRACKING, AND ANALYTICS

Washsouq may employ first-party and third-party cookies, pixel tags, plugins, and similar technologies to gather data about your device, usage patterns, and browsing behavior. For our full Cookie Policy, please click here.

6. DATA STORAGE AND SECURITY MEASURES

Washsouq applies rigorous data storage and security protocols to protect your personal information.

Data Retention Policy: We keep your data only as long as needed for the purposes in this Privacy Policy or as required by law. You may request deletion, which we’ll process per regulations and our policies.
Storage and Accessibility:
- Data from the Washsouq platform is stored on secure servers compliant with regional and international privacy laws to ensure confidentiality.
- PIn some cases, data may be transferred outside the UAE with appropriate security measures to protect it.
Security Procedures:
- We use industry-standard encryption and security practices to prevent unauthorized access and maintain data accuracy.
- While we strive to secure your data, we cannot guarantee protection against third-party breaches like hacking.
- Washsouq offers no warranties for absolute platform security or complete data protection from external threats
- We are not responsible for unauthorized access or breaches by third parties leading to data acquisition.
- Users must not attempt to evade security measures, and any implied security guarantees are disclaimed.

7. YOUR RIGHTS

Update Account Information:
- You can modify your account details by logging into your Washsouq profile.
- Feel free to adjust settings anytime to suit your preferences.
Opt-Out of Promotional Communications:
- To stop promotional emails, click the "unsubscribe" link in our messages.
- We will quickly respect all opt-out requests.
Essential Communications:
- Opting out of promotions does not stop transactional or administrative messages, such as account verification or legal updates.
- These are necessary for service operation and compliance.
Account Assistance:
- For help with account reviews or updates, contact us at info@washsouq.ae.
- Our team is ready to address your questions or concerns.
Managing Tracking Technologies:
- Consult your device or browser documentation to delete or disable cookies and tracking tools.
- Disabling them may limit features and affect personalized advertising by us or partners.

8. LINKS TO THIRD-PARTY WEBSITES

Accessing Third-Party Websites: The Washsouq platform may include links to external sites or apps, like ads or services, not operated by us. Data you provide to these third parties falls outside this Privacy Policy, and we cannot ensure their security or privacy.
Understanding Third-Party Practices: We recommend reviewing the privacy policies of third-party sites before sharing data, taking steps to safeguard your privacy.
Disclaimer: https://washsouq.ae/ (website) does not endorse, manage, or take responsibility for the content, security, or practices of linked third-party sites. Access is at your risk, and different data policies may apply. Review their policies and contact them directly with questions.

9. UPDATES TO OUR PRIVACY POLICY

Washsouq is dedicated to transparency and privacy protection, regularly updating our practices to align with services and legal standards. Changes will be posted on this page, and we suggest periodic checks to stay informed.