TERMS AND CONDITIONS

Washsouq LLC, a company legally established in Sharjah, United Arab Emirates (UAE), In this document, "Washsouq," "we," "us," or "our" refers to Washsouq LLC. We manage and oversee the website located at http://www.washsouq.ae (the "Site") and the Washsouq mobile application (the "Platform"). The UAE serves as our primary jurisdiction, and all legal issues pertaining to the use of our offerings will be regulated by UAE laws.

By engaging with any portion of our website, application, or associated services, you commit to adhering to the terms and conditions detailed herein (the "Terms"). These Terms are enforceable for all users of our B2B platform, including business proprietors, operators, and their designated representatives. It is essential that you thoroughly review, comprehend, and agree to these Terms prior to utilizing our services. Should you disagree with any aspect of these Terms, you must cease using the platform and its offerings immediately.

The terms "you" and "your" denote the individual or organization identified during the registration and account setup process on our platform. These Terms extend to any updates, improvements, or additional features introduced to the platform. Continued use of the platform following such modifications signifies your acceptance of the updated Terms.

To utilize the Washsouq B2B platform, you must hold a valid business registration or act as an authorized representative with the legal capacity to enter into binding agreements. You must also be at least 18 years of age or have reached the legal adult age in your region. Furthermore, you are obligated to comply with all relevant laws, regulations, and rules governing platform usage.

This agreement is subject to the legal framework of the United Arab Emirates and the Gulf Cooperation Council (GCC). Any disputes arising from these Terms will be settled in accordance with the laws of this jurisdiction. If you fail to meet these criteria or cannot accept these Terms, you are barred from accessing the Washsouq platform, application, or any related content and services.

1. ACCEPTANCE OF TERMS AND PRIVACY POLICY

  • By accessing, registering for, or utilizing the Washsouq B2B platform, including its website, mobile application ("App"), or related services, you consent to be governed by these Terms and Conditions ("Terms") and our Privacy Policy. Together, these documents define your engagement with the platform and outline the mutual rights, duties, and obligations between you and Washsouq.
  • When you submit your business details, establish an account, or interact with our services, you confirm that you have reviewed, understood, and consented to these Terms and our Privacy Policy. This consent is a prerequisite for engaging with the platform, whether listing your car wash business, employing marketing services, or overseeing your business profile.

2. SERVICES OVERVIEW

  • Platform Listing Services: Washsouq offers a B2B platform tailored to assist car wash businesses and service providers by allowing them to showcase their offerings, manage profiles, and leverage marketing tools to boost visibility and customer engagement. Registered entities ("Users" or "Clients") can present their car wash services, attract prospective clients, and streamline operations via the platform.
  • Marketing Agency Services: Washsouq also provides a variety of marketing agency services designed to support business growth, including:
    • Online advertising campaigns (e.g., Google Ads, Facebook Ads).
    • Social media oversight, encompassing content development and audience targeting.
    • Search engine optimization (SEO) to improve online presence.
    • Branding and logo creation to forge a distinct identity.
    • Performance tracking to evaluate marketing effectiveness.
    • Customized marketing plans tailored to each business’s goals.
  • Through the platform, businesses can develop and personalize service listings with comprehensive details about their car wash packages, rates, and locations. They can also employ marketing resources and analytics to enhance visibility, connect with customers, and efficiently handle bookings and inquiries.
  • Washsouq acts as an intermediary, linking businesses with potential customers and providing marketing and operational management solutions. The platform does not directly offer car wash services. All listed businesses are accountable for complying with UAE and GCC regulations and meeting the quality standards outlined in these Terms.
  • The platform is intended solely for professional use by car wash businesses, franchise operators, and related service providers. Users must keep service information accurate and current and respond promptly to customer inquiries and bookings facilitated through the platform.
  • All interactions concerning service listings, bookings, inquiries, cancellations, and adjustments must occur via the Washsouq platform. External communication is discouraged and may lead to non-compliance with these Terms.
  • Washsouq may partner with third-party vendors to introduce additional features, such as customer management tools, payment processing, or advanced marketing options. Participation in these offerings is voluntary, and details of such partnerships will be transparently communicated to Users.

3. PLATFORM TERMS

  • Permitted Use: You may use the Washsouq platform exclusively for lawful purposes and in accordance with these Terms and Conditions.
  • You agree not to:
    • Conduct any unauthorized commercial exploitation of the platform or its content;
    • Compromise the platform’s security or attempt unauthorized entry into its systems;
    • Transmit illegal, defamatory, obscene, or inappropriate material via the platform;
    • Breach any relevant laws or regulations;
    • Pose as another individual or provide inaccurate information; you must ensure all submitted data is truthful and current;
    • Participate in fraudulent, deceptive, or illegal actions;
    • Abuse the platform’s reporting, dispute, or appeals system with false reports;
    • Attempt to establish unauthorized accounts or collect data improperly;
    • Share private or confidential information of others without consent.
  • Trade Restrictions: We do not engage in trade or offer services to countries sanctioned by the Office of Foreign Assets Control (OFAC), in line with UAE regulations.
  • Washsouq reserves the right, without obligation, to:
    • Alter or discontinue the platform or its services in whole or in part;
    • Limit or revoke your access to the platform or its services;
    • Reject, relocate, or delete any content or materials you submit.
  • Washsouq holds exclusive rights to all intellectual property-protected content we provide through our services.
  • Content Submission: Certain platform sections may permit you to upload content such as images, reviews, or materials related to car wash services. By submitting content, you confirm ownership or proper authorization to share it. You grant Washsouq a non-exclusive, royalty-free, global, perpetual license to use, store, display, perform, reproduce, adapt, and distribute the content. We may remove any content breaching these terms or company policies.
  • Software Use: You may access the platform via downloadable software that may update automatically on your device. If software is governed by open-source licenses, those terms prevail in case of conflict with these Terms.
  • Order Cancellations and Refunds: For cancellation or refund requests, refer to our policy detailed on the platform. Once a car wash service starts, cancellation may be unavailable, and fees may apply.

4. USER ACCOUNTS REGISTRATION AND USE

  • To access specific platform features, such as listing your business, managing services, or using marketing tools, you may need to register an account. By doing so, you agree to:
    • Protect your account information and limit access to authorized individuals.
    • Report any unauthorized use, security breaches, or suspicious activities to Washsouq immediately.
    • Assume full liability for all actions, transactions, or activities under your account, authorized or not.
  • You agree not to:
    • Share your account credentials with unauthorized parties.
    • Use another’s account or impersonate others.
    • Create multiple accounts for the same business unless approved by Washsouq.
    • Engage in fraudulent or deceptive activities using your account.
  • Washsouq may monitor account activity to ensure compliance with these Terms. We may, at our discretion, without notice:
    • Suspend or terminate accounts violating Terms, providing false data, or engaging in prohibited actions.
    • Investigate unauthorized access, fraud, or misuse.
    • Deny platform access if your account is terminated or restricted.
  • You accept full accountability for all actions taken through your account, including transactions, listings, and posted content. Misuse may lead to legal and financial repercussions.
  • You must retain copies of your transaction records and Washsouq LLC’s terms, policies, and rules for your files.

5. LISTING POLICY

  • Eligibility for Business Listings: To list a car wash business, you must:
    • Be a legally registered entity authorized to offer car wash services in your area.
    • Submit proof of compliance with local, state, and federal laws, regulations, and licensing.
    • Ensure your business meets the platform’s quality standards, operational guidelines, and user expectations.
  • Accuracy and Completeness of Listings:
    • All listings must be accurate, comprehensive, and current, including business name, contact details, services, pricing, hours, and other relevant information.
    • Misleading or false listings are forbidden and may lead to suspension or removal.
    • Businesses must regularly update their listings to reflect changes in services, rates, or availability.
  • Content Guidelines:
    • Upload only lawful, original, and high-quality content, such as descriptions, images, and promotions.
    • Content must not violate intellectual property rights, contain offensive material, or breach laws or platform policies.
    • Washsouq may review, edit, or remove content deemed inappropriate or non-compliant.
  • Service Standards:
    • Listed businesses must uphold professionalism, quality, and customer service standards.
    • Services must match advertised listings, with prompt and professional resolution of customer issues.
    • Non-compliance may result in warnings, penalties, or removal.
  • The following are strictly prohibited:
    • Listings for illegal, fraudulent, or non-existent businesses.
    • Duplicate listings for the same entity or services.
    • Listings promoting unsafe or unverified practices.
    • Listings with inappropriate content.
  • Platform Fees and Commissions:
    • Businesses agree to pay applicable listing fees, subscriptions, or commissions per the platform’s pricing policy.
    • Non-payment may lead to listing suspension or termination.
  • Payment Obligations: You agree to pay the displayed price at booking time. We accept Visa and MasterCard debit and credit cards in AED. The price and currency at checkout will match the transaction receipt, with charges in the cardholder’s billing currency. Orders proceed only after successful payment. Delayed or failed payments may affect time slot availability.
  • Listing Review and Approval:
    • Washsouq may review and approve listings before publication.
    • Non-compliant listings may be rejected or delayed.
  • Termination or Suspension of Listings:
    • Washsouq may suspend or remove listings at its discretion, with or without notice, for policy violations.
    • Terminated businesses may appeal by contacting support with relevant documentation.
  • Liability for Listings:
    • Businesses are fully responsible for the accuracy, legality, and integrity of their listings and services.
    • Washsouq is not liable for disputes arising from listings, including service quality or pricing issues.

6. ACCESS AND LICENSE TERMS

  • Subject to your adherence to these Terms, Washsouq grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for lawful purposes. This license excludes resale or unauthorized commercial use. Breaching these terms violates Washsouq’s intellectual property rights, potentially leading to access termination and legal action.
  • Fees and Payments:
    • Washsouq may set, adjust, or modify fees, subscriptions, or charges for platform features based on demand or services.
    • Payments must align with the displayed pricing at purchase or subscription time. Non- payment may suspend or terminate services.
    • By listing or using paid services, you agree to cover all applicable charges, including taxes, as invoiced.
  • Currency and Pricing:
    • Prices are shown in the local currency of the service jurisdiction unless otherwise noted.
    • Businesses may set their own pricing, which may vary by location or demand. Platform prices may differ from external sources, and Washsouq is not accountable for discrepancies.
    • Business owners must ensure pricing and descriptions are accurate.
  • Information Accuracy and Updates:
    • While Washsouq aims for accuracy, errors in pricing, descriptions, or availability may occur.
    • Washsouq may correct errors, update data, or cancel transactions affected by inaccuracies, even post-payment.
    • Businesses should regularly update listings to prevent discrepancies.
  • Restrictions on Access and Use:
    • You may not alter, reproduce, distribute, sell, or exploit platform content without written consent.
    • Unauthorized access attempts or service disruptions are prohibited, risking termination, reporting, and legal action.
    • Washsouq may revoke or end your platform access at any time, with or without notice, for violations or at its discretion. Upon termination, you must stop using the platform immediately.
  • Platform Fees and Commissions:
    • Businesses agree to pay applicable listing fees, subscriptions, or commissions per the platform’s pricing policy.
    • Non-payment may lead to listing suspension or termination.
  • Payment Obligations: You agree to pay the displayed price at booking time. We accept Visa and MasterCard debit and credit cards in AED. The price and currency at checkout will match the transaction receipt, with charges in the cardholder’s billing currency. Orders proceed only after successful payment. Delayed or failed payments may affect time slot availability.
  • Listing Review and Approval:
    • Washsouq may review and approve listings before publication.
    • Non-compliant listings may be rejected or delayed.
  • Termination or Suspension of Listings:
    • Washsouq may suspend or remove listings at its discretion, with or without notice, for policy violations.
    • Terminated businesses may appeal by contacting support with relevant documentation.
  • Liability for Listings:
    • Businesses are fully responsible for the accuracy, legality, and integrity of their listings and services.
    • Washsouq is not liable for disputes arising from listings, including service quality or pricing issues.

7. NO EMPLOYMENT OR AGENCY RELATIONSHIP

  • Unless specified in a separate written agreement, using the Washsouq platform does not establish an employment, partnership, joint venture, agency, or franchise relationship with Washsouq.
  • All platform users and businesses operate independently, managing their own staff and legal duties. Washsouq provides a technological framework to support listing, marketing, and management of car wash services.
  • As an independent user or business, you lack authority to represent or bind Washsouq. Any warranties or commitments to third parties are your sole responsibility.
  • Washsouq is not liable for disputes, claims, or damages from user or provider actions. Interactions are independent, and Washsouq does not guarantee service fulfillment or quality.

8. RETAILERS AND THIRD-PARTY PROVIDERS

  • Washsouq works with independent businesses, retailers, and third-party service providers ("Third-Party Providers") to enable listing, marketing, and service delivery. These entities operate autonomously under their own terms and management, with Washsouq exercising no direct control.
  • Third-Party Providers are not Washsouq employees, agents, or partners. Their presence on the platform does not imply endorsement or approval of their services or practices.
  • Each provider may have its own terms. You must review and agree to these before engaging, and Washsouq is not liable for related disputes or issues.
  • Washsouq offers a technology platform to connect businesses and users but does not ensure the quality, legality, or availability of third-party services, which remain their responsibility.
  • You agree to protect Washsouq from claims or damages due to third-party actions, including service issues or delays.
  • Users may report provider concerns, and Washsouq may investigate and remove providers if necessary.

9. ELECTRONIC COMMUNICATIONS

  • Using the Washsouq platform implies consent to receive electronic messages from us, including updates, transaction details, and service notifications, fulfilling legal written communication requirements where applicable.
  • Order-related communications may be sent via email, SMS, or push notifications, with standard carrier rates applying.
  • Promotional messages may be sent, which you can opt out of via account settings or unsubscribe links, though essential updates will continue.
  • Providers may contact you directly via SMS or calls, which may not be encrypted. Washsouq takes precautions, but you accept associated risks.

10. INFORMATION COLLECTION

  • To deliver and improve services, we gather personal data such as name, email, phone, payment details, and transaction history, using it to tailor offerings to your needs.

11. ENFORCEMENT OF TERMS

  • By using the platform, you agree we may investigate and address violations, including intellectual property or privacy breaches, per applicable laws.
  • Though not required to monitor usage, Washsouq may do so to ensure compliance, maintain operations, or meet legal duties, cooperating with authorities as needed.

12. PAYMENT AND FEES

  • As a business partner or provider, you are liable for all fees tied to platform services ("Fees"), displayed before listing or transaction. Payment confirms a receipt via email, text, or platform.
  • Payment confirmation is sent within 24 hours, including details and a reference number, to your provided email.
  • For non-immediate payments, a hold may be placed, with actual fees deducted post- service. Excess is refunded; shortages are charged. Refunds may take days based on your bank.
  • Report suspected fraud or errors to info@washsouq.ae before your bank if unresolved.
  • Platform use may incur additional charges (e.g., taxes), which are final and due with fees unless otherwise decided.
  • Payments use your preferred method; expired methods may trigger secondary options if available, with pricing varying by agreement or promotion.

13. REFUND POLICY

  • Refunds are evaluated case-by-case for unrendered or substandard services, subject to review. Approved refunds use the original payment method, taking up to 30 days.
  • Refund requests must reach Customer Support at info@washsouq.ae within 24 hours of service. Washsouq may deny requests outside these conditions.

14. CANCELLATION POLICY

  • Cancel services by contacting Customer Support at least 12 hours before the appointment for a full refund, per the refund policy, taking up to 30 days.
  • No cancellation or refund applies to promotions or last-minute bookings, noted at purchase.

15. PRICING AND DESCRIPTION

  • Businesses must list accurate service prices (fixed, hourly, or packages) in AED, including taxes. Washsouq may request clarification or documentation for inconsistencies.
  • Pricing and descriptions must be submitted online or via a signed, stamped letter on official letterhead, detailing services, prices, and promotions.
  • Businesses must keep pricing and service data current; failures may lead to penalties or delisting.
  • Washsouq may verify and correct pricing, suspending or rejecting non-compliant listings.

16. EXTERNAL LINKS DISCLAIMER

  • The platform may link to third-party sites or services not controlled by Washsouq. We do not endorse or assume responsibility for their content or offerings.
  • Accessing third-party links is at your risk; review their terms and policies. Washsouq is not liable for related damages.
  • Stay vigilant when leaving our platform, checking terms of external sites.

17. INTELLECTUAL PROPERTY

  • The platform contains Washsouq-owned or licensed content ("Washsouq Content"), protected by UAE, GCC, and international intellectual property laws, including text, images, and software.
  • You may not reproduce, distribute, modify, or exploit Washsouq Content commercially without written consent.
  • Non-Washsouq Content belongs to third parties; respect their copyright notices. Washsouq Marks are our trademarks, usable only with permission.

18. MODIFICATION

  • Washsouq may amend these Terms or alter, suspend, or end the platform or services without liability. Changes are posted online, effective immediately.
  • Updated Terms are accessible via the “Terms and Conditions” link. Continued use signifies acceptance; otherwise, discontinue use.

19. GOVERNING LAW AND JURISDICTION

  • This Agreement follows UAE laws, with disputes under UAE court jurisdiction.

20. DISPUTE RESOLUTION

  • Negotiation: Disputes will first be addressed through good-faith talks within 30 days of written notice, with each party appointing a decision-maker.
  • Mediation: If unresolved, mediation by a neutral mediator will occur within 30 days (extendable by agreement), with costs shared.
  • Arbitration:
    • Unresolved disputes go to binding arbitration under Dubai International Arbitration Centre (DIAC) rules, with a single arbitrator, in the UAE, in English.
    • All disputes, except where prohibited, use arbitration.
    • The winner may recover legal and arbitration costs.
    • Small claims may go to small claims court.
    • Injunctions for intellectual property issues may be sought in court.
    • Claims must be individual, waiving class actions.

21. DISCLAIMER OF WARRANTIES

  • The platform and services are provided "as is" and "as available," without warranties of merchantability, fitness, or non-infringement, or guarantees of availability or security.
  • Washsouq does not ensure uninterrupted or virus-free service; risks are yours.
  • Use of platform materials is at your risk, with Washsouq disclaiming liability for device damage or data loss.

22. LIMITATION OF LIABILITY

  • Washsouq Entities (officers, directors, etc.) are not liable for direct, indirect, or punitive damages, including profit or data loss, whether from contract, tort, or otherwise, even if foreseeable.
  • Washsouq is not liable for third-party content, errors, or technical issues affecting the platform.
  • Liability is capped at fees paid in the prior three months or AED 1,000, where exclusions are unenforceable.

23. INDEMNIFICATION

  • You agree to defend and protect Washsouq Entities from claims, damages, or costs from your platform use, including breaches, content issues, or legal violations.
  • Cooperate in defenses; Washsouq may control defenses, requiring your consent for settlements.

24. NOTICES

  • Notices must be written, delivered personally, by certified mail, courier, or email to registered addresses, effective upon receipt.

25. WAIVER

  • Non-enforcement of any term does not waive it; future enforcement is reserved.

26. SEVERABILITY

  • Invalid clauses are severed, leaving the rest enforceable as the full agreement.

27. ASSIGNMENT

  • You may not assign this Agreement without Washsouq’s consent, which may be withheld. Violations are void.
  • Washsouq may assign freely without notice, binding successors.

28. PRIVACY AND CONFIDENTIALITY

  • Washsouq protects user data per UAE Personal Data Protection Law (Federal Decree- Law No. 45 of 2021) and GCC regulations, allowing data access and correction rights.
  • Business and transaction data is confidential, shared only for legal or operational needs with consent.
  • We use encryption and audits to secure data; report breaches promptly.
  • Third-party providers must comply with data protection laws.

29. ENTIRE AGREEMENT

  • These Terms, with posted policies, form the complete agreement, overriding prior communications. Ambiguities are not construed against the drafter.